Refund & Cancellation Policy

Website: www.zudihome.fashion
Business Name: zudihome.fashion
Owner: Zalavadiya Prins Bharatbhai
Email: info.zumiyo.help@gmail.com
Contact: +91 9925906560
Address: Vavda, Amreli, Gujarat, 365421

1️⃣ Introduction

At zudihome.fashion, we are committed to ensuring a smooth and transparent shopping experience for all our customers.
This Refund & Cancellation Policy outlines the terms and conditions for order cancellations, refunds, and returns in compliance with Indian eCommerce and consumer protection laws.

Please read this policy carefully before making a purchase. By ordering from our website, you agree to the terms stated below.

2️⃣ Order Cancellation Policy

a. Cancellation Before Shipment:

• Orders can be cancelled within 24 hours of placing the order, provided it has not yet been shipped.

• To cancel your order, please email us at info.zumiyo.help@gmail.com or contact us at +91 9925906560.

• Once your order is successfully cancelled, you will receive a confirmation email, and a full refund will be initiated to your original mode of payment within 5–7 business days.

b. Cancellation After Shipment:

• Once the product has been shipped, cancellation is no longer possible.

• However, you may still be eligible for a return or refund under certain conditions (see section below).

3️⃣ Return & Replacement Policy

We want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect item, we are happy to offer a replacement or refund.

a. Eligibility for Return/Replacement:

You can request a return or replacement under the following conditions:

• The product delivered is damaged or defective.

• The product is different from what you ordered.

• The product is missing parts or accessories.

b. Return Request Timeline:

• You must raise a return or replacement request within 3 days of product delivery by emailing info.zumiyo.help@gmail.com with order details, photos, and a brief explanation of the issue.

c. Condition for Return:

• The product must be unused, unworn, unwashed, and returned in its original packaging with all tags intact.

• Returns will not be accepted if the item shows signs of use, physical damage, or tampering.

d. Products Not Eligible for Return/Refund:

• Items purchased on sale, discount, or clearance.

• Personal care, hygiene, or innerwear products (due to health and hygiene reasons).

• Customized or personalized products.

• Digital or downloadable products.

4️⃣ Refund Policy

a. Refund Processing:

• Once your return is approved and inspected, your refund will be processed within 5–7 business days to your original payment method (credit/debit card, UPI, wallet, or net banking).

• Please note that banks or payment gateways may take additional time to reflect the refund in your account.

b. Shipping Charges:

• Shipping or COD (Cash on Delivery) charges are non-refundable.

• Refunds will be issued for the product cost only, unless the return is due to a mistake on our part (wrong or defective product).

c. Mode of Refund:

Refunds are initiated through the same payment mode used during the purchase.
For COD orders, customers will be required to share their bank account details for NEFT/IMPS transfer.

5️⃣ Late or Missing Refunds

If you haven’t received your refund after 7 business days of confirmation:

1. Check your bank account or payment wallet again.

2. Contact your bank or card provider; it may take additional time for refunds to appear.

3. If you’ve done all this and still haven’t received your refund, please email us at info.zumiyo.help@gmail.com, and we’ll assist you promptly.

6️⃣ Exchange Policy

If you wish to exchange an item for a different size, color, or product:

• You can raise an exchange request within 3 days of delivery.

• The item must meet the same return eligibility criteria.

• Once the returned item passes inspection, your new product will be shipped within 3–5 business days.

7️⃣ Damaged or Defective Products

If you receive a damaged or defective item:

• Please notify us within 48 hours of delivery at info.zumiyo.help@gmail.com.

• Include clear images or videos of the damaged product and packaging.

• After verification, we will offer a replacement or full refund based on your preference.

8️⃣ Order Not Delivered

If your order has not been delivered within the promised timeline, please contact our customer care.
If the delay is due to courier or unforeseen logistics issues, we will ensure a prompt resolution or initiate a full refund if the order cannot be fulfilled.

9️⃣ Grievance & Escalation

We take all refund and cancellation concerns seriously.
If you are not satisfied with our resolution, you can escalate the issue to our Grievance Redressal Officer:

Name: Zalavadiya Prins Bharatbhai
Email: info.zumiyo.help@gmail.com
Contact: +91 9925906560
Address:Vavda, Amreli, Gujarat, 365421

All grievances will be acknowledged within 48 hours and resolved within 7 working days.

🔟 Policy Updates

We reserve the right to modify, amend, or update this Refund & Cancellation Policy at any time, as required by business or regulatory reasons.
Any changes will be updated on this page with the revised “Effective Date” mentioned above.

11️⃣ Legal Compliance

This policy complies with:

• Consumer Protection Act, 2019 (India)

• Information Technology Act, 2000

• RBI and Payment Gateway KYC/AML requirements

All disputes arising under this policy shall be governed by the laws of India, with jurisdiction in Surat, Gujarat.

✅ Summary

💬 Need Help?

If you have any questions about our Refund & Cancellation Policy, feel free to contact us at:
📧 info.zumiyo.help@gmail.com
📞 +91 9925906560